Welcome to the Drake Medox Candidate Help Centre, where you can find quick links and answers to some of your most frequently asked questions. This page has everything you need to know about working with Drake Medox!
User Guide
Everything you need to know when
using the Drake portal.
For all information around reporting hazards,
incidents, injuries, and near- misses.
Accounts
I’ve forgotten my login and password to the Drake portal, what can I do?
+If you cannot access the system, please contact your Consultant to reset your password.
How do I access Deputy?
+Your Consultant will send you an invitation to join Deputy via email. Please accept the Deputy invitation and follow the prompts to finish setting up your profile. From there, you will be able to view your client’s roster, and submit timesheets. Your Consultant will also contact you via Deputy too, so please enable Deputy notifications on your phone.
You can learn more about Deputy here.
Timesheets
How do I complete my timesheet/hours worked?
+You will use Deputy to complete any timesheets, and this information will be explained during your induction.
You can also watch Deputy’s quick video on submitting timesheets here.
Can I access timesheets on a mobile device?
+Yes, you can access your timesheets using the Deputy app. Please download the Deputy mobile app on your iPhone or Android
device here:
When do timesheets need to be submitted each week?
+Timesheets should be submitted promptly at the end of each shift, and they should all be finalised by the end of your working week. For example, if your last day of work is a Friday, submit at COB Friday. If you work over the weekend, submit your timesheet at COB Sunday.
When is the timesheet cut off for candidates?
+All candidates should have their timesheets submitted through Deputy by no later than 9am on the Monday morning following the pay week worked.
If my timesheet misses the payroll cut off for processing on Friday, when will I be paid?
+Any timesheets that are not submitted and approved prior to the payroll cut off, will be processed on the following Monday if approval process is finalised.
Payment
When do I get paid?
+Drake Medox’s pay week is from Monday – Sunday with casuals paid on a weekly basis. Your pay will be in your account by the Friday following the week you worked.
Where can I find my income statement?
+Income statements are sent directly to the Australian Tax Office once completed and you can access through your MyGov accounts if linked to the ATO.
I think I’ve been paid incorrectly, or I need an explanation as to how my pay has been calculated?
+Please view your payslip and then contact your Drake Medox Consultant for further assistance.
I think I’ve been taxed too much?
+Please view your payslip and then contact your Drake Medox Consultant for assistance.
How do I view my payslips?
+Your payslips will be emailed to you weekly, and you can also access these via the Drake Portal.
If you do not want to receive your payslips via email and only want to access these via the Drake Portal, please contact your Consultant, who will update this information for you.
How do I view my payslips from before May 2023?
+Any payslips prior to May 2023 can be accessed through Drake’s previous payslip system, Drake Online. Please note, you will only be able to access these payslips up until 30th June, 2023. After this date, you will need to contact your Consultant for any historical payslip information.
How do I set up or change a salary sacrifice for my super?
+Contact your Drake Medox Consultant to request a new salary sacrifice form.
Can I split my pay between two (or more) bank accounts?
+Yes, your online pay information form will allow you to select up to 2 bank accounts.
I haven’t been paid my superannuation yet?
+Superannuation is paid by Drake Medox to your nominated fund every quarter and may not show in your statements until partway through the next quarter.
How do I update my superannuation/banking/tax details online, and how soon will the changes be actioned?
+