Title: Administration/Customer Service Officer
Location: Adelaide CBD and Multiple Locations
Work Type: Temp and Permanent Positions
Pay Rate: $35 - $40

If you have previous experience in Administration, Customer Service, Reception, Medical Reception, Data Entry, Accounts Administration, or Office Support roles, we'd love to hear from you.

What's in it for you

• Consistent weekly pay you can count on
• A quick and simple registration process
• Supportive onboarding and training
• Modern office located in the Adelaide CBD and multiple locations
• Collaborative and supportive team environment
• Clear communication and support from your Drake consultant

The Role: Administration Officer

• Process invoices accurately and efficiently within required timeframes
• Manage incoming enquiries via phone, email, and online systems
• Provide administrative support to clients, providers, and internal stakeholders
• Maintain accurate records and update client information across multiple systems
• Investigate and resolve invoice and account discrepancies
• Manage workflow queues and caseloads to ensure service standards are met
• Complete data entry, reporting, and documentation with a high level of accuracy
• Handle sensitive information confidentially and professionally
• Work collaboratively within a team to achieve service and productivity targets
• Participate in training sessions and team meetings as required

What You'll Bring

• Previous experience in administration, customer service, accounts administration, or data processing
• Strong attention to detail and a high level of accuracy
• Excellent written and verbal communication skills
• Ability to manage multiple priorities and meet deadlines
• Intermediate Microsoft Office skills including Word, Excel, and Outlook
• Experience using CRM, case management, or administrative systems
• Some of our clients require NDIS clearance and WWCC
• A proactive and adaptable approach to work

If this Administration Officer role sounds like a strong match for your experience, apply today.

Our Commitment to Diversity and Inclusion

At Drake, we are committed to fostering diversity, inclusion, and equity. While our journey is ongoing, our shared goal is to create an environment where every individual is respected and valued. We are a community that recognises the strength of diversity.

Right to Work

The above position is open only to applicants who have a current right to work in Australia. Applicants who do not have a current right to work In Australia will unfortunately not be considered and are respectfully asked not to apply.